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You cannot script enthusiasm

By JNSwanson

By Jon Swanson Nancy and I went out for supper. Because we had a free birthday burger at Red Robin, that’s where we went. Ryan, our server, was great. He was friendly at a volume which didn’t include other tables. He answered food questions thoughtfully, even providing a caution about what often happens in cooking […]

July 19, 2010 Filed Under: customer service Tagged With: Jon Swanson

How Suzy sold me a muffin with 6 lessons

By JNSwanson

Suzy and Tracie make bread in a little strip mall in Mishawaka, Indiana. They have a franchise with Great Harvest Bread Company. They give you free slices to sample. (Apple Scrapple is very good.) They are like lots of bread stores in lots of towns.Their store/bakery is only a couple miles from our daughter’s college, […]

February 25, 2010 Filed Under: customer service, social media Tagged With: Jon Swanson

The invisible shooter

By JNSwanson

In a Father Brown detective story, a man is dead. It is clear that he has been killed. There were two guards at the door who knew the man was inside. No one entered, no one left.  Father Brown, a priest with detective instincts, keeps asking  Finally, the guards acknowledge that the postman had come, […]

December 24, 2009 Filed Under: entrepreneurship Tagged With: Jon Swanson

Just a simple phone call

By JNSwanson

I was near the end of a two-hour drive to pick up our daughter at college. It had been an intentionally quiet drive. I had been texting a bit, but hadn’t talked to anyone for the whole time. When my phone buzzed twice, I realized it was a call, not a text. I looked at […]

September 10, 2009 Filed Under: customer service Tagged With: Jon Swanson

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