Comments on: Great Customer Service Begins With a Smile

By: Becky McCray

Becky McCray — Wed, 02 Oct 2013 23:42:47 +0000

In reply to Ivan Widjaya. Ivan, you're definitely right. Those people are hard to find. I like to think they are a little easier to find in small towns.

By: Ivan Widjaya

Ivan Widjaya — Wed, 02 Oct 2013 03:55:30 +0000

While the ideas look good on theory, it is not necessarily exercised by everyone. The key is really finding someone who gets along well with people. Someone who values customers more than themselves. People who want to assist more than they want to make money. These people are really hard to find.

By: Great Customer Service Begins with a Smile | Entrepreneurs and Their Communities

Wed, 25 Sep 2013 15:06:49 +0000

[…] What are some of these other pieces? Read a blog post on Small Biz Survival. […]

By: Becky McCray

Becky McCray — Tue, 03 Sep 2013 21:26:17 +0000

In reply to Entreb. Entreb, I think that goes along with it. Glenn said it is as important as having the right product or service. It's a balance, to me. Both are necessary.

By: Entreb

Entreb — Tue, 03 Sep 2013 15:37:13 +0000

Smiling to customers is a good way to start a customer service. But it would be more effective if we create a very good reason to smile, like smiling because we are confident that our products have high quality and would really satisfy and make our customers happy.

By: Stefan Franken

Stefan Franken — Sat, 24 Aug 2013 09:15:59 +0000

You are so right, indeed you can not grow if you only think in the short term. Invest in your clients, I like ¨ Help even if it does not have an immediate return for you¨,because the person who left your shop will remember your gave good service. And they will feel committed to you in one way or the other. The same goes for the listening part, too bad too many people still think listening equals talking a lot. If you really listen to a client with a complaint and you solve it for the client, you will have a very loyal client in return. Because you showed interest in the client needs and not in you selling something. Thanks for sharing

By: Becky McCray

Becky McCray — Fri, 23 Aug 2013 19:27:50 +0000

Lance Cummins sent this comment by email:
“Thanks for sharing that post!
It’s not just critical for smiling in person. You should be smiling on the phone as well. We wrote an article about that for one of our clients, TeleCapture. Here it is if you want to read it:
http://telecapture.com/the-most-important-rule-of-business-phone-etiquette/
My parents lived out in Beaver, OK for the last 10 years of their lives, before they passed away. I absolutely love that area of the country.
You’re doing a fantastic job communicating to all small business owners. Keep up the great work.”

Thanks, Lance!