Comments on: With customers, it’s better to explain before than apologize after https://smallbizsurvival.com/2013/08/with-customers-its-better-to-explain-before-than-apologize-after.html The small town and rural business resource Wed, 27 Aug 2014 12:44:46 +0000 hourly 1 By: Becky McCray https://smallbizsurvival.com/2013/08/with-customers-its-better-to-explain-before-than-apologize-after.html#comment-18571 Wed, 14 Aug 2013 18:45:50 +0000 http://smallbizsurvival.com/?p=4784#comment-18571 In reply to Thad James.

Thad, I love the idea of training your potential clients from the very first moment.

]]> By: Thad James https://smallbizsurvival.com/2013/08/with-customers-its-better-to-explain-before-than-apologize-after.html#comment-18562 Wed, 14 Aug 2013 14:33:51 +0000 http://smallbizsurvival.com/?p=4784#comment-18562 Excellent points! Every quote request I receive is a conversation with the potential client. I explain my services AND the procedures it takes to complete the deal. Discussing my expectations and detailing what the client can expect makes for a more informed consumer and a happier customer. This saves confusion, communication errors and builds trust.

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