Speaking about small businesses, entrepreneurship and sharing rural stories

Story and photos by Deb Brown

I was invited to speak in Portugal by my friend and business associate Frederico Lucas. My first night in Lisbon I spoke at this event hosted at the coworking space NOW Beato and broadcast live on Facebook. Focused on rural entrepreneurship, the panel had a lively conversation about the possibilities for their rural areas. And meeting the challenges their depopulated communities have.

In today’s global economy, entrepreneurs are always looking for new opportunities to innovate and create value. Small towns and villages are often overlooked and also can be a rich source of local knowledge and expertise. However, engaging with these communities can be challenging for people outside them, especially in areas with low population density and depopulation.

41 Small Villages Network Project in Rural Portugal

Ana Linares, from Novos Povoadores (“New Settlers”), and her team work with a group of small villages, 41 of them. There are very few people living there and few children, so the schools are closed. One town has 17 residents. Low density population is a problem. In the US we would call them ghost towns, in Portugal they call them depopulated.

Ana told us about this project. These 41 villages have created a network to develop tourism, but also to develop the community, and the social aspect of their economics. Because they are very small, if they were alone in trying to implement projects, it would be even more difficult. They started to organize and work together and use their synergies.

If one village has a festival, and another village has a walking trail, they can work together to offer a tourist experience that is more complete. Some towns have places to eat or sleep that can be added to the experience. Once the team connects with some of the few older people still living there, they find the community has great pride in their villages and is very open to innovation and doing new projects.

This initiative comes from the people in the community, not the municipality. As is the case in many small towns, they must start with what they have. The local government will not be the ones to begin the initiative. And the town is depopulated and doesn’t have the resources or people to get started. At least that is their belief. Often, there is no single group that wants to be responsible to start the project. Like in the United States, I’ve heard many people say, “The city ought to fix that.” And the people forget they ARE the city.

Christmas and community made this idea work

A successful example of this kind of project is the Christmas Village that asked for support and started with their own facilities and resources. Eventually the municipality joined in, but it was not quick.

This village is Cabeça, the first eco-sustainable Christmas village in Portugal. Supported by eco-design experts, local communities have engaged in the task of developing Christmas décor by using natural elements, agricultural and forest surplus, as well as wool from the Serra da Estrela Mountain area.

All the streets are ornamented with natural materials, and the town comes together a month or two before and works on all the ornaments and decorations. No plastic, only natural material. There is a large warehouse where all the ladies go to make the ornaments.

Capturing the stories

One inspiring example Ana talked about is the Museum of the Future, a new project in Portugal that captures the stories of people in small villages in video format. These stories have cultural, social, personal, and human dimensions, and can be used to inspire new ideas and products.

Places to work, meet, and celebrate for free

Another project Ana and her team worked on was reinventing and redesigning some small spaces for a handful of artists to work for free. They used circular economy design – where everything was designed and made with the local artisans in mind. Each artisan also has a retail space.

It’s also a space that is open to everyone in the village where you can have meetings and parties. It is a place to bring new people from out of the village. They can have the experience of what it is to live in a place that is open to artisans and community. There are many advantages to living in a place like this!

What does it take to be successful?

Engaging with small communities requires patience, empathy, and a willingness to listen and learn. It also requires a recognition that successful projects are not just about achieving technical goals, but also about building relationships and empowering communities.

One solution they use in Portugal is to adopt a co-creative and collaborative approach. By bringing the community along in every project, entrepreneurs can ensure that their initiatives are relevant, sustainable, and impactful. This approach also recognizes the value of people’s local stories and cultural heritage, which can be turned into resources for younger people to create new products or services, or to reinvent old ways of doing things.

Is this a utopian vision?

No. I don’t think so. Ana and the team at Novos Povoadores shared this remark on their website:

The globalized society is increasingly based on an economy without geography, a fact that allows us to look at the territory in a more inclusive way. In this context, it is possible to reduce the gap of regional disparities with advantages for new residents and for low-density territories. On the one hand, an undeniable increase in the quality of life, and on the other hand, the breaking of a cycle of territorial bleeding.

Photos from the coworking space NOW Beato in Lisbon, Portugal

Where the panel discussion was hosted.

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Photo CC by Joanbrebo

Guest post by Mike Humphrey, Japan

Skiing has been part of my life for as long as I can remember. I don’t know why my parents decided skiing would be our family sport. They were not avid skiers, and we didn’t live in a ski town. Whatever the reason, I was on skis at 3, and my love for the sport began. We would spend every weekend in the winter on the hill.

When I was 15, I became a ski instructor. Skiing is my passion. I love being out on the hill, and I love the mountains.

As I grew older, skiing was still part of my life, but it became a hobby. I went to university and got a job. I started a family, and things were going well. I would ski weekends at our small local hill, but it was slowly being relegated to an afterthought.

That all changed seven years ago when I left my corporate job. It was time for a life choice: continue with my career or make a change. With some savings in our account and dreams of powder turns, I leapt. I left my job and moved our family to a ski town in Japan.

It has been seven years since we moved to the mountains, and it has been filled with joys, challenges, and, of course, skiing. In that time, we have operated two hotels and a restaurant and weathered the storm of Covid. It has been a hell of a ride, and not without its difficulties. Despite the challenges, I would never return to working a corporate job.

Read on to discover the challenges we faced while building a business and our dream life in a small mountain town.

Photo CC by Cookie M

The Challenges of Running a Small Business in a Ski Town

1 – Seasonal Customers

The highs and lows of running a business in a seasonal destination, whether a ski town or a beach destination, are extreme. During the winter, the city’s population triples in size. In the span of 4 months, we get 400,000 tourists visiting our small village of 5,000 people.

The influx of customers is terrific for business but not always for sanity. Imagine the demand for your products skyrocketing for four months and then crashing back to almost zero as soon as the snow starts to melt.

As a business, you need to develop systems and processes to adapt to the extreme shifts in market demand.

Choosing a Business Model

There are generally two models to choose from when you decide what business to run. You can cater to tourists, or you can cater to residents. The best businesses are the ones that can manage to do both.

Catering to Travelers

With this model, you fully embrace the higher-paying tourists. You charge higher prices and focus on optimizing your returns for tourists. During the low times, you minimize your expenses and either shut the business down or drop prices and try to scrape by attracting lower-paying guests.

This is how we operated when we ran our hotel. We were very strategic with our opening dates and only worked during the peak season. During the slow times, we shut down the hotel, went into maintenance mode, and did upgrades.

This worked well when there were lots of guests, but if you have a terrible snow season or a global pandemic, for that matter, you can run through your reserves quite quickly.

Catering to Local Customers

Your goal here is consistent revenue throughout the year. You have to choose your prices to match the local market. Your customer base is smaller during the low season, but during the high season, your revenue jumps drastically.

This is the model we use to run our restaurant. We live and work in the community year-round and provide good food options at reasonable prices regardless of the season.

By establishing relationships with residents and business owners within the community, you can develop a strong clientele that will sustain you throughout the year. Those relationships help you to flourish during the high season when residents recommend your services to travelers in town.

Catering to Locals and Tourists

Matching both markets is a tricky needle to thread, and I haven’t seen many businesses do this successfully. Essentially, you must provide a service that can increase prices during peak times without alienating local customers. The closest we came to this was with the hotel, which had peak and low-time pricing. But this isn’t catering to local businesses; it’s just modifying your pricing to match traveler demand.

Photo provided by Mike Humphrey

2 – Staffing

Ski towns have some unique staffing issues that can be challenging for small businesses to overcome. The small local population combined with the boom and bust market makes staffing one of the most difficult things to deal with.

Staff Training

In a ski town, the money-making window is short, and staff is transitory. We hired 5 – 7 staff during peak season to help run the hotel. They would arrive early to mid-December, 1 – 2 weeks ahead of our first guests.

We rarely had repeat staff, and they had to be fully trained before the Christmas rush. It was trial by fire. You have to get them up to speed in 2 weeks so they can provide the best customer service possible. When the guests do start to arrive, it’s crunch time. You are running at full capacity almost immediately.

It’s the perfect storm. You need to hire the right people and have outstanding training programs and processes in place so they can hit the road running as quickly as possible.

Finding Good Staff is a Challenge

While this may be true for any industry, working in a ski town is appealing because you can ski. There is always a balance between finding a good employee and their desire to hit the hill.

As soon as the ski season starts, it’s too late to hire someone new. You better find the right people at the beginning and make sure they are doing a good job. Having to fire underperforming staff mid-season is a considerable risk.

You have to weigh the negative impact of keeping the employee on versus the risk of being short-staffed.

I have been through both experiences, and it was better to let the person go instead of hanging on.

Here are some tips for finding good staff.

Ask For Recommendations

Ask previous and current employees if they know anyone who would be a good fit. Check with friends and family or other business owners in the area.

Watch Out For Red Flags

Trust is critical; skills can be taught, but trust and work ethic can’t. During the interview process, look for signs that there may be issues. Identify them immediately and be upfront. Don’t move on until you feel entirely comfortable.

Check references. Call them and have an honest conversation. Ask what issues they had with the employee.

Use Contracts To Your Benefit

An employee contract goes a long way to establishing a good relationship with an employee. Reviewing and signing a contract makes your relationship official and keeps your employees committed.

Photo CC by lamoix

Retaining Staff

The boom-bust nature of the ski industry means you can’t always keep staff all year long. The business can’t sustain employees during the low season. You always run a skeleton crew during the off-season and go into maintenance mode.

This means retaining good employees is hard. Expecting people to stick around and barely make enough money to live is unreasonable. Here are some ways to keep staff all year round.

Provide Extended Vacations

Give staff the chance to take time off during the shoulder seasons. They can take the opportunity to travel or go home to see family.

Reduce Staff Living Expenses

Consider alternative living arrangements or provide food through your business.

Collaborate with another business and offer a trade. Provide your services in exchange for cheaper accommodation for your staff.

It’s Hard Work

You have to make hay while the sun shines. For 4 – 5 months, you run flat out. Not only that, it’s playtime as well. You want to be out on the hill as much as you want to run your business. It’s easy to be understaffed and run your employees ragged. It’s a 4-month whirlwind of activity that can be hard to handle.

The critical takeaway is good hiring, training, and processes/systems. Watch for red flags when hiring staff; do not ignore your feelings about people. Don’t get me wrong, I have had some exceptional employees, but I’ve also had some horrible ones. Getting staffing right is crucial to making your small business work in a ski town.

One-on-one Training

When you’re in the thick of things, spending an hour or two with your employees teaching them may feel like a waste of time. But this is time well spent. An hour now could save you 10 – 20 times that time later in the season.

Learn From Other Businesses

We have friends who manage a hostel. They offered to take us through the building to show us how they managed their property. Here are some of the changes we made:

1. We added a self-check-in process for late arrivals
2. Better Signage
3. Better local information Kiosk

Hire an Expert

If you’re unsure how to get better, find someone who has done it before and offer to pay them for their time. Have them watch how you run your business. Then, get them to make recommendations on how to improve.

Lessons Learned

After the season, talk with your employees about how things went. What things did you do well, and what could be improved? What pain points did the employees experience? Your perspective and the perspective of your employees will be different, and it’s essential to record what you learned.

Document

Solid documentation can be a great way to leverage your knowledge and compound your efforts. Keep records of everything you do. I like to use a Google Folder to build up a library of procedures. Whenever I need to use it, I review it and try to improve it. Things to document:

1. Role Descriptions
2. Job Postings
3. Marketing Materials
4. Standard Operating Procedures
5. Annual Schedules
6. Maintenance requirements
7. Licensing renewals

This list will depend heavily on the type of business you run.

Implement

Last but not least, implement. If there is no action or change, then nothing will improve. I like to use project management software like Asana or Wrike to break everything down into manageable tasks. It will eventually get done as long as it’s written down and recorded.

3 – Cashflow Management

Cashflow is king, and managing your finances through a ski town’s boom and bust cycles is tough. Your business depends on tourists arriving at the start of the season to keep it running.

Building a reserve that sustains your business throughout the year is essential. But you also need to balance this against re-investing in your business. Cash sitting on the books doesn’t help your business grow and expand.

4 – Work-Life Balance

Running a business in a ski town is not all fun and games. You must be organized, stay on your toes, and manage your time well. It can be easy to get overwhelmed by the pace.

You can use the winter playground if you manage your business well and have the right staff. However, if you don’t, you will run yourself ragged, trying to keep everything afloat.

Final thoughts from a seasonal business

So, if you’re considering launching a business in a ski town, remember these points.

First, be prepared to put in a lot of hard work. It may not seem glamorous, but running a ski town business takes dedication and determination.

Second, be mindful of costs and stay on top of your finances. Knowing what you’re spending and where it’s going can help ensure you stay profitable.

Third, hire and train the right people to help you build a successful business. Finding and building a great team will make your life more enjoyable in the long run.

Finally, take advantage of where you live. Enjoy the mountains, the people, and all a ski town offers. It’s an incredible experience and one you won’t want to miss out on. I have seen too many business owners forget why they started their business and don’t get out and enjoy the lifestyle.

Photo CC by Radek Kucharski

Frequently asked questions: seasonal business

What are the peak seasons for running a business in a ski town?

The peak seasons are typically winter and summer when people come for skiing and summer outdoor activities.

Is it possible to maintain a steady income all year round in a ski town?

This largely depends on your business model. Some businesses are seasonal, while others offer services that are in demand year-round.

How do I attract local customers in addition to tourists?

Offering locals-specific discounts, involving your business in community events, and building a solid local reputation can all help attract local customers.

What challenges should I expect when running a business in a ski town?

Challenges may include:

• Dealing with the seasonal nature of business.
• Maintaining a steady workforce.
• Managing cash flow

How important is fostering relationships with other local businesses in a ski town?

Very important. Strong relationships with other businesses can help you stay informed about local trends, collaborate on joint initiatives, and create a support network.

Any advice on maintaining work-life balance while running a ski town business?

Schedule regular breaks, get involved in local activities, and ensure you take time for yourself and your family. Remember, enjoying your surroundings is part of the ski town experience!

About the author Mike Humphrey

Mike Humphrey is a writer and entrepreneur. He has operated several hotels and restaurants and founded mykhumphrey.com, where he writes articles about business, freelancing, remote work, and living abroad.

Starting a business the old way is hard

On an Idea Friendly visit to Jackson County, Kentucky, I visited with a group of artists/entrepreneurs. This group had created a loose organization called the Jackson County KY Creative Community. They wanted to start businesses, but were not ready to get a building and go through the extensive process of starting a business. Some needed to see if their work had a market and value to the customer. They felt stuck. Product and excitement, but no money to get their businesses off the ground.

Smaller steps to try first

We had gathered in an art studio in McKee, KY. There was lots of discussion around taking smaller steps to start your business.

• You could sell online in places like Etsy or eBay.
• You could ask a local business if you could have just one shelf to sell your product on.
• Or showcase your artwork on an empty wall in a place like the bank, or the insurance agents office.
• You could set up a card table at an event and sell from there.

Downtown McKee, KY, car show photo by Anthony Jackson

Try using an empty lot

The group shared there was a car show coming to town soon. How could they piggyback on that event? There was an empty lot right downtown on the main highway, right across from where the cars would be parked. It wasn’t the best looking lot, it needed some attention. There was kudzu climbing the walls of buildings next to it, graffiti on the same buildings and the weeds needed some major whacking.

Ask

Kathy Spurlock owned the empty lot. I had already visited with her. I knew her time was already stretched thin, and her funds were being used for other community projects. Still, there was this empty lot waiting to be filled.

I asked her if the artists in the Jackson County KY Creative Community could possibly use it for a popup.

She said yes

The empty lot pop up was created! One artist’s husband took his weedwhacker and cleaned out an area just big enough for pop-ups. Everyone in the group spread the word a pop up was coming through social media and word of mouth. Other artists were invited. Signs were posted around the county. No one person was in charge, everyone participated as best they could.

Empty Lot Pop Up photo by Greg Lakes

It worked!

There were many entrepreneurs set up with their works displayed. Folks came and bought from them, enjoyed the car show, and ate some food from local vendors. The Jackson County Creative Community added more artists as members too. There were lessons learned.

• You can pop up anywhere.
• It’s a good idea to join in another event and promote them both for more attendees.
• People are looking for something new and unique to do. Your excitement brings them in.
• Entrepreneurs come in all shapes and sizes and offering this kind of small step helps create more businesses in your community.
• Business can be conducted in unusual locations and empty lots are great testing grounds.
• It’s a small step. If it doesn’t work, you haven’t lost anything.

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Last year during entrepreneurship week, I saw lots of articles about what big cities can do to support entrepreneurship. Advice for small towns got left out. Again.

So I wrote this entrepreneur week advice for small town economic developers and chambers of commerce, whether you serve 5,000 or 500 in your local population.

1. Create small spaces for entrepreneurs

Divide big buildings into shared retail spaces, garage-sized shops, small storage rooms for makers, and super affordable coworking for offices. These smaller spaces help keep startup costs down so entrepreneurs can grow to their next step. Then if a next step doesn’t work out, it didn’t require big financing and failure doesn’t have to mean financial ruin.

2. Recognize your artists and artisans as entrepreneurs with real economic value.

Support their efforts to sell online and at regional events. Create and support shared artist studios, workshops and galleries. Incorporate local artists into events and celebrations. Pay local artists and artisans for their work and creations.

3. Boost your food business ecosystem.

Find out about and support your growers, farmers, processors and markets. Expand the market for local foods by getting more local foods in front of more people. This includes your local residents and your visitors because both groups love to eat local.

Deb Brown and I made a 25 minute video on Food Business Ecosystems that is available for purchase at SaveYour.Town

Having trouble getting customers in the door? Consider these tips. Photo by Becky McCray

If you have a retail store in a small town, you know how difficult it can be to attract customers in the door. With so much online competition and limited resources, it is hard to get people in the store and buying your products. In this article, we’ll share some of our best ways to get customers in the door of your retail store.

In our recent Survey of Rural Challenges, one store owner said, “Our challenge is getting customers in the door. They assume the selection and prices will be better at big box stores. If we can get people into the store they see that we have better quality at better prices, and we get the sale.”
Another said even bribery wasn’t working: “People who live in town have never walked through the door. Even when I sent them a $20 gift card to entice them.”

Check your store’s product selection. Is it what people really want these days? Photo by USDA

Do you have what they really want?

Make sure you have what your customers want. All the promotion in the world won’t drive customers to a business that doesn’t offer what people want.

The first retailer above said if customers do come in, “we get the sale.” That’s a good indication that you’re on target.

Limited business hours are the Number One complaint against small town businesses. Most of us don’t live on this schedule any more. Photo by Becky McCray.

Are you open when they’re shopping?

They can’t come in the door, if the door isn’t open.

Bob Phibbs, The Retail Doctor, made a house call with us some time ago to talk through small town retail challenges. Here’s his advice about hours:

“Studies have shown that, in order, these are the best money making times for retail:

1. Saturday 11 am – 1 pm
2. Saturday 3 pm – 5 pm
3. Sunday 3 pm – 5 pm
4. Sunday 11 am – 1 pm

“If your store is closed on Sundays, you may be missing out on two of the top four money-making times! You have to test these against your store to see if it proves true.”

I ran a retail store for almost 13 years in a small town. We were open 10am to 9pm, Monday through Saturday. Sales from 5-9pm were always more than sales from 10am to 5pm. Almost every single day for over 4000 days, evenings beat day time for us.

If you’re willing to do some simple research, you can find out the best hours for a store in your town.

You have a lot of marketing tools at hand today. Use them to remind people over and over that your store is here and what you offer.

Invite them in again and again, at least 13 times

Our contributor Glenn Muske said, “Research has found that potential customers need to hear or see the name of a new business three to five times before they even recognize that the business exists. Thus, a one-time big advertisement will do little to bring in customers. Continuity in the early days is crucial.

“Knowing about the business is only part of step one, however. You now have to get customers in the door. Research suggests that potential customers may need another five to seven contacts with your product or service to recognize its benefits to them. Remember, the customer wants to solve a problem.”

Contacts with your customers can be all the times they see your ads, social media posts, flyers, online listings, signs or sponsorship of local causes. You don’t get to count the ones they don’t see.

You have to put your business out there a lot more than you think in order to get just one customer in the door.

Musicians on the sidewalk? Tool days in the parking lot? Dinner in the greenhouse? There’s no end to the experiences you can create in or outside your store that help you bring people in the doors. Photo by Becky McCray.

Create experiences with events

To survive in independent local retail today, you must provide an experience that can’t be duplicated by chain stores or online or in the big city. Events are one of the best ways to create a meaningful experience that is tough for any big store to duplicate.

Hold an event that is a real experience

The owner of a retail hardware store and greenhouse in rural Kansas started brainstorming ideas for events he could hold to create an experience for customers.

• Tool Days. Bring in the guy who does blade sharpening for the afternoon. Set up tents in the parking lot and have people teach how you use tools of all kinds. Do demonstrations and hands-on (appropriate) play with tools.
• Dinner in the Greenhouse. His well-stocked greenhouse is a wonderfully green and lush space in dry Western Kansas. There’s room for a couple of tables, and there’s a bubbling fountain. It’s great! Let’s have dinner there! Get a local eatery or aspiring chef to cater. Have fun with it. Use a jungle theme. Get creative. Since there are only a couple of tables available, turn it into a super-exclusive special thing that not everyone can do. Sell out early.

Do a bunch of mini-events

I’ve shared these ideas for mini-events for rural retail businesses before:

• Recruit anyone who gives lessons to hold a student performance (could be music, dance, martial arts, drama, writing, language, anything!) Students bring families, instant crowd
• Bring games, tables and chairs and hold a game night (board games, card games, dominoes, adult coloring books, you name it)
• Bring beach chairs and umbrellas and pretend you have a downtown beach (play beachy summer music for bonus points)
• Hold a tasting or sampling from any local winery, food business, or even cooking classes
• Read poetry or start community conversations on any topic you like (poetry slam?)

A local furniture store hosts two temporary businesses for a special shopping event, combining business-in-a-business and pop-ups to benefit everyone. Photo by Becky McCray.

Host a pop-up business inside your business

Invite another business to set up in a corner of your shop, as a pop up. This could be an artist, artisan, maker, crafter or tinkerer.
Look for those that are doing business from their homes. Maybe they are just beginning to think about making some money with their products or are just starting to get an online following.

Once they setup, make more of it:

• Hold a meet the artist event
• Have a party announcing your new acquisition
• Create a Facebook event and do something special to announce their arrival

Joann Schissel shared her pop-up event success story with me:

“My partner and I have a winery business (Nearwood Winery). He makes the wine, and I’m in charge of customer experience. We have a small tasting room on the square in Knoxville. We’ve found that pop-up shops or a one-time event seems to bring in customers. Our next community event is “Living Windows” which kicks off the holiday shopping season. We invited a crafter to set up her “shop” inside our wine tasting room for that evening. She sells hand made gift bags that hold a bottle of wine. Other pop ups we’ve had is book signings by local authors and art exhibits by local artists. All these type of promos seem to bring in customers. We try to focus on products/services that enhance the wine experience. Our motto is “where creatives gather.”

Three local stores cooperated on this joint ad, marketing their stores together. Photo by Becky McCray.

Cooperate with other businesses

Leverage your relationships with other businesses to put together a tour of businesses, or an experience that includes more than just your business.

Joann did this, too! She created a local fashion show:

“I reached out to our business owners that had fashions or a tangent business. I know a jewelry designer that will match her product with the clothes from the boutiques. A local photographer will take photos of the models and the event. A fabric designer that makes her own jackets will model her creations.

“I charged $5 advance tickets (available online or at the shops) and $10 at the door. The first beverage is free, so there is very little ‘risk’ to the guests, but allows me to gauge interest and attendance. We had 15 models (includes kids) and friends/relatives were in the audience. I am focused on ‘gathering my crowd’ strategy and catering to established groups of people that have their own crowd. I loved working with the women business owners and promoting their products.”

The retail store owner’s dream: so many customers, they can’t all get in the doors at once! Photo by Becky McCray

Keep trying and keep trying

After more than a dozen years of small town retail experience, I understand how it feels to stand in an empty store and wonder where all the customers went. But today, we have so many tools to market our businesses, serve customers in new ways, and create experiences they can’t get anywhere else. Our best bet for survival is to keep trying new experiments and keep the ones that work best. Then try more new experiments.

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Cited by:

Get Customers in the door, Atchison County Development Corporation Newsletter, (Missouri) Spring 2023

While they were pointing out HipCamp to us, our friends at Marketing Delmarva also brought up the enduring power of Google Local reviews and photos. (I added the bold for emphasis.)

If you love a local place, put it on Google. Following our first pick-your-own experience at said blueberry world, while sitting in the car in a berry-fueled coma, I edited some photos and posted a raving review and images on Google. I’m still (two years later), getting updates that those pics set records for how much they were viewed. Not sure if or how that translated to their sales but it’s a great way to boost visibility for any place/area/attraction one visits.

If you love a local place, put pics on Google Maps.

I completely agree! I also have photos up there that have been viewed over 10,000 times. Combined, my meager 35 photos have over 350,000 views. I love to post photos of small town businesses and leave reviews especially for people who go above and beyond. This has reminded me to get back to leaving reviews, now that I’m out and about more.

Yes, post retail and food businesses, and also service businesses, public places, museums, parks and more. If the place is on the Map, you can probably add a photo and usually review it, too. I just posted a photo of my local Farmer’s Cooperative grain scales!

Eatery pro tip: Post photos of menus.

Yes, yes, menus change. But as a potential customer, it helps to have a starting point!

How to add photos to Google Maps

A word of caution, Google is always changing things so you may need to search support.google.com for the current instructions.

Add photos while you’re still at the business, for maximum impact:

1. Open Google Maps on your phone
2. Find the business on Maps
3. Look for the + or “contribute” button to add a review and photo.

Find your photos already on Google Maps

Wondering if your own photos have been viewed a lot? You can check.

To find your existing photos, you need to start on your computer.

1. Open Google Maps on your computer (not your phone)
2. At the top left, click the menu button. The icon is three horizontal lines, or sometimes called a hamburger menu button. It’s next to or part of the search box.
3. Click “Your contributions” to see a map of all your places.

You can even contribute a photo to a local business from the “your contributions” menu. It’s a great way to play catch up and post a bunch of photos at once.

Action steps for rural Chambers of Commerce

You’re sitting on a goldmine of local photos. If you haven’t put a batch up on Maps lately, schedule time to do that.

Not just your businesses, but also your parks, public art and museums. 

Remind locals to review places, even places they go all the time. They know more than someone who only visits once. Encourage your positive folks to leave good reviews, since the negative folks are quick to post something snarky.

I once got a negative review for my liquor store that said, “It sales spirits and that is bad.” (Probably not an actual customer.) I wrote a reply about how we supported local efforts to prevent underage drinking. I like to think that a calm reasonable reply helped our reputation. Luckily, my friendly customers rallied with more positive helpful comments. (Thanks, y’all!)

Help businesses get more reviews with approved campaigns. 

Now, Google is touchy about what’s allowed in promoting reviews. But generally, these are good bets:

1. Get more businesses verified. They can do this with a simple phone call or by paper mail.
2. Post signs to remind customers to leave reviews, or create cards to drop in bags or hand to customers.
3. Use a QR code to the location on Maps. Follow Google’s instructions to create a quick link to leave a review.
4. Encourage business people to review each other, when appropriate. They know the value of reviews!

Pro tip for businesses: Check Google’s Marketing Kit for signs and ways to easily print out your best reviews. 

Let me repeat, Google is always changing things, so all these links may be dead by now. You may need to search support.google.com (or where ever they offer support now!) for the current instructions.

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Shawn popped up a business test in his own yard! Photo by Deb Brown

Your fellow reader Ava asked a great question:

If I am already working, in school, and wanting to start up just a real small small business, then how would that work differently from someone who is coming from a completely different stand point, like not working or in school and is just generally starting up their business with saved money? Thank you!

The secret to starting a real side hustle, side gig or just a real small small business is to take small steps.

Try small scale steps that get your idea in front of people who can pay for it. That’s how you’ll build knowledge of what works, build an initial following in the market, and build assets toward your next, bigger step.

What can you do to test a business idea?

You don’t need much to start small. Even one square foot of space may be enough. Photo by Becky McCray.

• Try something temporary: pop-up for a day, a week or a season.
• Try something tiny: look for just a few hundred square feet to set up in.
• Try something together: set up your business inside an existing business, coworking space, maker space, shared art studio, or shared commercial kitchen.
• Try a truck or trailer: use more than one town to gather enough customers.

For example, a high school student in Alva, Oklahoma, popped up a business test by borrowing just one square foot of counter space in a beauty salon. She sold hand braided headbands made from fabrics scraps.

Our Deb Brown wrote more about testing your way into business here: Business plans are not worth the paper they’re written on

Surprise twist: this is how I’d advise someone not working or in school, someone who was generally starting up their business with saved money, too.

You can ask your rural small business question here.

One pop-up is just a pop-up, but a group of pop-ups is a market. Photos by Forest County Business Alliance, Austin Moore, CC by Jeffrey Grandy.

When you’re planning to add pop-up businesses or shed businesses to your small or rural community, concentrate them in one area.

Better to have four sheds or pop up businesses together on a single lot, than fourteen vendors spread out all over.

Your goal is to make it feel like a concentrated burst of new activity. If your pop ups are too spread out, people will never notice them. Remember that nothing draws a crowd like a crowd, and put your vendors close together.

Tionesta Pennsylvania clustered 10 sheds into one market village along contiguous empty lots.

Wolfforth Texas clustered a set of sheds to use as a farmers market.

Hyannis Massachusetts spread their sheds within the port area which is popular with tourists. Their artist shanties don’t stand shoulder to shoulder, but they are all within a very small area.

Get more ideas to turn your empty lots into bustling commercial spaces with SaveYour.Town’s video Empty Lot Economic Development.

This fuzzy boy is always getting matted fur. If only there was a cat grooming service he could go to!

This was a new idea to me. Alyssa McCleery from Newkirk, Oklahoma, brought this up. She has local dog grooming but had to drive hours to find a place to get her cat groomed.

I was skeptical at first, but why not cat grooming as a service?

Just trimming cat claws can be a challenge. Not to mention those longhair cats who get matted and tangled fur.

The Groomer to Groomer website has plenty of articles on grooming cats as a business.

Seems like a perfect mobile business for rural areas. Show up in a van or trailer, do grooming on site and cover as much territory as you choose.

There is an economic development benefit. When someone has to drive out of town, maybe hours away, to get their pet groomed, they are going to be shopping  and spending money while they wait. Better to have that service provided in town, maybe even in home, and avoid the extra out-of-town spending.

Want more small businesses in your town?

Watch our Cheap Rural Economic Development ideas video.

These apples from a backyard tree might go to waste, or they might be the start of a profitable side business.

By Becky McCray

Need an idea for your next small town or rural business? This one would make a good side hustle: Gather and resell fruit that would otherwise be wasted.

Think of all the fruit, berries and nuts that no one picks, especially in yards and public spaces in your town.

You don’t have to be in a big town, either. In my yard, we have apple, pear and pecan trees that produce far more than we can use. Then there are my neighbors’ half dozen fruit trees, the wild greens and seeds growing along the side of the road, not to mention the wealth of mulberries that drop each year. All that in a community of just 30 people.

It will be different where you live. My friends in Maine talk about gathering and cooking fiddlehead ferns, and Deb learned that you can forage for hazelnuts in Iowa in a workshop from her Legacy Learning group.

You might have heard food gathering called foraging, urban harvesting or gleaning. Whatever you call it, it’s an opportunity for a small business, especially a seasonal or part time gig.

Where to find free foods to gather

You can ask around to find good sources for fallen fruits.

• Who has lots of fruit trees in their yard?
• Who used to garden but is older now?

Knock on their door and ask for permission to harvest the fruits or plants they won’t be needing. You can even offer to split the harvest: part to them for having the trees or plants, part to you to sell.

You can also look around for fruit, berries or nuts that are free for anyone to take.

• Where is fruit falling on sidewalks or over fences into the alley?
• Where are berries or nut trees growing wild or in public places?

Look for classes or workshops in foraging or harvesting wild foods. Extension education groups or cultural heritage organizations may offer sessions.

Talk to your elders to learn what they remember about gathering wild foods. My grandmother told me about gathering wild greens for salad back in the Great Depression.

Be good neighbors

Learn to forage safely and for safe foods. Check your library for books about local wild foods you can check out. Ask librarians if they know of workshops and classes. Learn and follow the health and food safety regulations that apply in your area.

Don’t enter people’s private property without permission, of course. Ask permission if it’s not clear where the boundary is or it just seems like you ought to.

Leave some for others. You’re part of a community, so don’t strip shared trees bare or take more than you are pretty sure you can sell. Maybe take special care to leave some easy to reach fruits on lower branches for kids and elders who may come after you.

Be smart business people

Take small steps in your business by gathering a few samples, just enough to sell at the farmer’s market this weekend. Then you’ll have a better idea what and how much to gather on the next foraging trip.

Add value to your wild foods. Find out the health regulations, then try your hand at jams, jellies, roasted nuts or even baked goods.

Wild sand plums make great jelly that’s always in demand in Oklahoma. The bushes grow wild alongside many county roads.

You can add value to nuts like hard shell pecans by having them cracked. Learn how to thresh wild grains to make them more valuable to customers.

Even cleaning and displaying your fruits attractively will add value. Scout around the farmer’s market or grocery store for ideas how to make your own foods sell better.

The types of wild foods available and the ways you can add value to them will vary, so learn from those local workshops and local elders.

I bet you could even sell responsibly foraged flowers.

The county is just going to mow these wild sunflowers down. What if you cut some to sell at the farmers market?

Falling Fruits on the map

There’s a collaborative global map of free places to go look for foods to harvest at FallingFruit.org with entries in most countries including the US, Canada and Australia.

When you find good free food sources, add them to the map. As rural people, we know we depend on each other especially in tough times. That’s a good reason to share what you know.

You’re part of the Food Business Ecosystem

Gathering fruits and berries is just one part of a whole ecosystem of local food businesses. Find out more about creating a local food business ecosystem with this video we created with SaveYour.Town.