The COVID-19 quarantine has crushed so many small businesses and the economy at large. It’s truly been the worst financial crisis unfurling in this country since the 1930s. And while some measures are in place to help this not reach that level of despair, many people are finding themselves out of a job.

But is there a silver lining? Heck yes!

“Work From Home” Will Invite More People to Experience Small Town Life

The whole “work from home” part of quarantine has shown a lot of employers and employees a path to choosing where they want to live. In a system that no longer requires “butt in chair” management, why would someone choose some of the big cities out there? Would you rather look out on some fields or forests, or listen to cars honking all night long?

But when some of these folks come to a small town setting, they’ll get exposed (maybe for the first time) to the power of a small town localized community. Maybe they won’t be able to visit the opera every weekend and maybe the little grocery store doesn’t have a big selection of quinoa (how many quinoa choices do we need?), but the sense that everyone is working together and everyone knows each other is a very alluring opportunity.

This Will Drive More Small Business Opportunities

The easy example is that delivery businesses thrive when city types show up at a small town. People are used to convenience living, and if those services don’t quite exist in the small town setting, you can step in and fill a gap.

Another way to serve this relocation migration that may come 3/4 of the way into 2020 or maybe at the start of 2021 is to find and adapt coworking spaces, even if they’re more “six feet apart” than they would have been a few months ago. These spaces will need great wifi, space to spread out and work, and a little kitchen space. Not a lot of investment really.

Small Town Sourcing

The other BIG opportunity is that right now several call centers are being pulled back from other countries and re-sourced to small US towns. So are software development jobs (you can learn several languages for free online and those jobs pay around 80K to start). Someone has to house these people. Someone has to prepare all the wiring and materials. Someone has to feed and do other services for them.

Big cities were the way to go for a while. Then suburbs (ugh). Small towns were “unsexy” for some time.* But it’s the right time to show off the power of the small town brand and how you can help grow the world not that far from your front porch.

*Editor’s note: We disagree, but who’s counting?

When businesses reopen for customers after lockdown, it’s not going back to the way business used to be. Chris has 5 shifts for you to consider.

As different places begin to allow local businesses to open up, you’re not alone if you’re breathing a sigh of relief mixed with a gasp of worry. We all need the money. We all want to get back to being useful for the people we serve. And some or most of us are worried about what happens next. Let’s talk about some of it.

OPEN UP! It’s the Customers!

Remember this above all else: everyone is tense. No one will likely be their most courteous and their best behaved. No matter how grown up and strong we all our, this really counts as actual real mental trauma. It’s going to take a bit to get over it, and that means you as the business owner will have to smother their customers and prospects with kindness, but there’s a lot more.

1. Clean Up

Customers are going to want to understand how you’re handing a clean work environment after this pandemic. Even if you personally think it’s silly in some cases, don’t discount your customer’s vote on this one. Make it clear and obvious and explain how you are handling everything, even things you can’t imagine someone wondering about like whether you disinfect your cardboard before boxing up their product. (Turns out this is a big and common question now when people consider purchasing something online.)

2. Sell Online

Even after the big bad bug is finally vanquished enough for us not to care about it, people are used to ordering and buying online for many products and services you can’t even imagine people getting remotely. I have a friend who sells hay and the moment he got the web store live on his website, he had orders.

3. Communicate More

Partly because of online sales and definitely because of this “If I can’t see it, how do I know what’s going on?” mindset, people are looking for more “touches” between themselves and companies, even in B2B situations. If the order typically takes a week to build and ship, then give people updates every day or two. When I ordered DoorDash to get a burger sent to me during lockdown, I received five or six texts from the app, telling me the food was being made, the food was ready for pickup, the driver picked up the food, the driver is two minutes away, and the driver is here. Do something like that.

4. Consider New Payment Options in Two Ways

On the one hand, if you’re not using things like PayPal, Stripe, Venmo, and Cashapp, you might want to get some accounts setup. People are sending money through multiple channels. Second, you might realize that with nearly 30 million people unemployed in the US on the day I wrote this to you, cash is tight. You might have to sell “smaller bites” versions of what you offer, so that people can afford you. There are many creative ways to work on this.

5. Reach Out

It’s no surprise that this is my advice. I’ve spent twenty years begging companies to use tools like video and audio and good email marketing to reach potential customers. There’s a lot to this, it seems, but at the root of it all is the same goal: communicate and connect with the people you hope to help and earn the right to sell and serve.

Here’s help

To that end, Becky and Deb have a whole new program about learning to restart your local shopping. If that’s your kind of small town business, then it’s pretty important you check that out.

If not, realize that all businesses are going through some form of what you’re experiencing and that it’s important to accept that it won’t be perfect. But know this, also: people are really getting behind “shop local” in a way they’ve never expressed it before. This might be an ideal time to change up some of your work and really earn their money and customer longevity.

You ready?